Insurance Claims Field-Reporting App

Insurance field adjusters assess claims on-site — often at properties with poor or no cellular coverage — and need to record claim progress, photograph damage, and capture signatures without waiting for a connection. Generic tooling assumes connectivity and treats the phone as a thin client to a server. The client needed a purpose-built field app that treated offline as the default state rather than an error condition, and that could round-trip with their existing claims backend.

Adjusters capture claim reports, damage photos, and signatures in the field, where connectivity is unreliable, then need that data to reconcile with an established backend once back online. A connectivity-dependent client wasn't viable — work could not stall because a property had no signal. The app had to store everything locally, remain fully functional offline, and sync complete reports opportunistically, while conforming to the response shapes of a REST API the team did not control. It also carried an aging React Native baseline that blocked current native modules and lacked end-to-end type safety, so the work included a platform and language migration alongside the feature set.