Transit Claim Reporting System
Streamlined communication between restoration companies and claims adjusters
The Challenge
Furniture restoration companies and claims adjusters had no efficient way to communicate about transit damage claims. The existing process was fragmented across phone calls, emails, and paper forms, leading to frequent delays, lost documentation, and disputed liability. There was no single source of truth for claim status, so stakeholders wasted hours tracking down updates manually. The solution needed to support annotated photo evidence, digital signatures, and automated workflow progression while remaining simple enough for non-technical field staff to adopt immediately.
The Approach
Designed a state-machine-driven workflow engine that models each claim as a series of well-defined stages with configurable transition rules and automatic escalation timers. Built the mobile client in React Native with a camera integration that captures high-resolution, geotagged photos and provides on-device annotation tools for marking up damage. Implemented a real-time notification system using Firebase Cloud Messaging so all stakeholders receive instant updates on claim status changes. Added server-side PDF generation for auto-populated claim forms and integrated a legally binding e-signature SDK to eliminate manual paperwork entirely.
Key Features
What Makes It Work
Photo-Based Damage Documentation with Annotations
High-resolution photo capture with markup tools for circling, highlighting, and annotating damage — creating clear, indisputable evidence for every claim.
Real-Time Status Tracking for All Stakeholders
A shared timeline view that keeps restoration companies, adjusters, and clients aligned on claim progress without a single phone call.
Automated Claim Lifecycle Management
Rule-based workflows that automatically advance claims through stages, trigger reviews, and escalate overdue items to keep processing on track.
Document Generation and Digital Signatures
Auto-populated claim forms and reports with legally binding e-signature capture, eliminating manual paperwork and reducing turnaround.
Push Notifications for Claim Updates
Instant alerts when a claim changes status, a document is signed, or action is required — so nothing falls through the cracks.
The Impact
Results That Matter
-40%
Processing Time
Reduced claim processing time by 40%
-70%
Communication Errors
Decreased communication errors by 70%
100%
Digitization
Digitized 100% of claim documentation
Tech Stack